Hey there, thank you for shopping at Fervour.pk! We totally want you to love every purchase you make with us. So, here’s the inside of our Return and Refund Policy to keep things crystal clear.
Return Eligibility: If you happen to buy a product from our website and it meets any of the following criteria, you might be eligible for a return:
- The product arrives damaged or defective.
- It doesn’t match the description we provided on our website.
- Oops! We sent you the wrong product.
To be eligible for a return, just ensure the product is unused, unworn, and still rocking its original packaging with all the tags and labels intact.
Timeframe for Return Requests: No worries, you’ve got some time! If you’re eligible for a return, just call us within 7 days from the delivery date. Email our fantastic customer support team at info@fervour.pk to get the process rolling.
Return Process: Ready to start the return party? Sweet! When you contact our customer support, include the order number, tell us what’s up with the product, and share some clear pics if it’s damaged.
Our support squad will take a peek and ask for more info before giving you the green light on the return.
Return Shipping: You’re the captain of your ship when it comes to return shipping costs. Unless we erred up and sent you the wrong or damaged item, the shipping is on you, buddy.
Pro tip: Go for a trackable shipping method so you can keep an eye on the product’s journey back to us. We’d hate for anything to go missing.
Refund Process: As soon as we get the product(s) back and confirm they meet our return criteria, we’ll process your refund faster than a cheetah chasing its prey.
Your refund will return to the original payment method used for the purchase. But keep in mind that the actual time it takes to show up in your account might vary depending on the payment provider, taking around 7 days.
Non-Returnable Items: Just a heads up, some items are like rock stars—they don’t do returns unless they’re damaged or defective. So, these items include but aren’t limited to, final sale or clearance items.
Exchanges: Need to swap out your product for a different size or color? No worries, we got you covered! Contact the support team at info@fervour.pk, and we’ll see what we can do. Remember, exchanges depend on product availability and might need extra shipping love.
Changes to Return and Refund Policy: Keeping it real, we can update this policy anytime without blowing up your inbox with notifications. So, if there are any changes, they’ll be effective right after we drop them on our website. Don’t worry; we’ll keep it all legit for you!
If you have any questions or need help with our Return and Refund Policy, email us at info@fervour.pk. We’re always here to make your Fervour shopping experience a total blast!